Disney Dog and Pony Show

What is a Disney dog and pony show? One of the simple joys of Disneyland and Tokyo Disneyland is Gadget’s Go Coaster. It’s a junior roller coaster, but it’s placed in a very creative setting. Gadget refers to the character Gadget Hackwrench from the Disney animated series Chip ‘n Dale: Rescue Rangers. Gadget has a gift … Read more

Mark Twain at Disneyland

New Facebook Live From Mark Twain at Disneyland

We’ve broadcasted a Facebook Live event from the Mark Twain at Disneyland this week! The Mark Twain is an original attraction from opening day at Disneyland, though it was ridden by guests a few days before when Walt and Lilly celebrated their wedding anniversary with a few close friends. Our story on Facebook Live comes from … Read more

Pirates of the Caribbean

Disney at Work Podcast #5: Celebrating Pirates of the Caribbean Around the World

Pirates of the Caribbean opened this week fifty years ago.  We are celebrating this amazing attraction by visiting its counterparts around the world, and looking at the lessons learned from each. Join us on this podcast as we celebrate Pirates of the Caribbean around the world.  You can find the link on iTunes, SoundCloud, or TuneIn. Disneyland … Read more

Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Queen or Snow White? Pitching In To Help

Some of my favorite attractions at Disney parks are the dark rides. And perhaps one of the most memorable has been Snow White’s Scary Adventures. I remember riding this attraction at Disneyland as a child, and being very intimidated by the experience aboard the mine car. I was disappointed that the attraction was removed at Magic … Read more

Provide Customer Options

Imagine you’re shopping at Bonjour Village Gifts at the Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? What if you end up breaking it while you’re carrying it from attraction to attraction? You could … Read more

Plus Up Your Offerings

By your host, J. Jeff Kober One of the real treats during my trip to Tokyo Disneyland last summer came about mid-day when I was tired and needing a break. I was at the end of Westernland (that’s what they call Frontierland at Tokyo Disneyland) and had just experienced Big Thunder Mountain (which is a very … Read more