Tower of Terror, Water, and Temperance

The Tower of Terror at Tokyo Disney Sea is an incredible structure, dripping with details, and worthy of study in its own right. Unlike other Disney tower drops worldwide, this one has nothing to do with the Twilight Zone television series. Rather, it is something of a moralist fable in which the wealthy collector, Harrison … Read more

Earning Customer Trust

Earning Customer Trust

Let’s discuss the guest service idea of Earning Customer Trust. Let’s flash back to the long gone Toon Town Fair at Magic Kingdom. You’ll recall that when you entered this land you first arrived by Pete’s Gas Station. Pete had a motto on the side of his garage that summed up his customer service offering: I … Read more

Facing an Uncertain Future at the Tower of Terror

Lessons From the Tower of Terror Are Just a Part of the Insights From My New Book, Disney’s Hollywood Studios: From Show Biz to Your Biz This week is the 25th Silver Anniversary of Disney’s Hollywood Studios. In tribute to this remarkable park, we’re capturing some of the amazing details many guests never see. This … Read more

What the Haunted Mansion, Men in Black and Tower of Terror Have In Common

A great source for insights in the theme park world comes from The Season Pass podcast.  One example of that is the recent episode 219- Creating Men in Black: Alien Attack Part 2. Men in Black is one of Universal Florida’s signature attractions. The interview involves attraction creators Craig Hanna, Dave Cobb, and Andy Garfield. … Read more