Pirates of the Caribbean

Disney at Work Podcast #5: Celebrating Pirates of the Caribbean Around the World

Pirates of the Caribbean opened this week fifty years ago.  We are celebrating this amazing attraction by visiting its counterparts around the world, and looking at the lessons learned from each. Join us on this podcast as we celebrate Pirates of the Caribbean around the world.  You can find the link on iTunes, SoundCloud, or TuneIn. Disneyland … Read more

Disney Behind the Scenes

Disney at Work Podcast #4: Disney Behind the Scenes

Thanks for joining us for the fourth episode of the Disney at Work Podcast where we discuss what’s going on behind the scenes at Disney! We’ll head throughout the Disney parks to talk about places few ever get to see. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on … Read more

The new MaxPass may mean new FastPass locations & the return of old ones, like here at The Haunted Mansion. Photo by J. Jeff Kober

Disney at Work Podcast #3: New Disney Pricing Structures

Thanks for joining us for the third episode of the Disney at Work Podcast where we discuss new Disney pricing structures being implemented. We’ll compare them to Universal, Sea World and even Royal Caribbean. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on today’s episode include: Does Disneyland’s … Read more

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Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more

Flowers Have Understudies

Even Flowers Have Understudies

Disney has its roots in show business. It’s why employees are called Cast Members, rather than simply staff members. It’s also why Cast Members are taught on the first day the difference between being onstage and being offstage. Cast Members are taught that when onstage there are certain behaviors that shouldn’t happen unless you are … Read more

J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

Walt Disney World 45th Anniversary

Walt Disney World 45th Anniversary: Why It Matters

Today was the45th anniversary of Walt Disney World. Here’s what I observed on this “special” day: Transportation had buses ready to bring extra guests to the park from the TTC. But express monorails–a signature part of Walt Disney World’s opening–were not up and running until well after opening. Guests entering the park were handed free … Read more

Guests boarding vehicles at Test Track, a complicated attraction where computers manage the acceleration and braking for the passenger. Photo by J. Jeff Kober

Safety at Disney: Is There a Problem?

It’s been a long summer at the house of the Mouse. And the real culprit seems to center around safety at Disney. In what should have been a blockbuster summer of opening several shows and  attractions such as the new Soarin’ Around the World, Frozen Ever After, Friendship Faire and Rivers of Light, the advent of these … Read more

Backside of water at Jungle Cruise in Tokyo Disneyland. Photo by J. Jeff Kober.

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Imagine the demand to see a show and do a meal at the Diamond Horseshoe. Photo by J. Jeff Kober.

Five Hopes for Walt Disney World in 2016

Sixteen is my lucky number, so I’m hoping that some fantastic things are on their way for this next year. In my previous blog I noted the top 5 things that surprised me and delighted me in 2015. Let me share with you the 5 things I hope to see happen in 2016 for Walt … Read more