Walt Disney World 45th Anniversary

Walt Disney World 45th Anniversary: Why It Matters

Today was the45th anniversary of Walt Disney World. Here’s what I observed on this “special” day: Transportation had buses ready to bring extra guests to the park from the TTC. But express monorails–a signature part of Walt Disney World’s opening–were not up and running until well after opening. Guests entering the park were handed free … Read more

Safety at Disney: Is There a Problem?

It’s been a long summer at the house of the Mouse. And the real culprit seems to center around safety at Disney. In what should have been a blockbuster summer of opening several shows and  attractions such as the new Soarin’ Around the World, Frozen Ever After, Friendship Faire and Rivers of Light, the advent of these … Read more

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Five Hopes for Walt Disney World in 2016

Sixteen is my lucky number, so I’m hoping that some fantastic things are on their way for this next year. In a previous blog, I noted the top 5 things that surprised me and delighted me in 2015. Let me share with you the 5 things I hope to see happen in 2016 for Walt … Read more

Provide Customer Options

Imagine you’re shopping at Bonjour Village Gifts at the Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? What if you end up breaking it while you’re carrying it from attraction to attraction? You could … Read more

Disney’s Hollywood Studios: Rumors and Additions

Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed under the new TCM sponsorship. That includes new display cases with costuming and props from a very … Read more

Visa Abuse at Disney

New York Times is reporting that Disney has cancelled the layoffs of some 35 technology employees at Disney/ABC in the New York and Burbank offices. Earlier, those employees were replaced by offshore workers who had been brought to the U.S. on H-1B working visas.  Now those employees are back at work “until further notice.” All of this … Read more

Know Their Name

Know Their Name

By your host, J. Jeff Kober There’s something powerful about learning the names of your customers, and more importantly, getting to know them. This came to my attention when one day when we had George Miliotes talk to one of our business groups about best practices in world-class companies. George, along with chef Cliff Pleau, co-founded Disney’s California … Read more

Review: Walt Disney World Hidden History by Kevin Yee

Disney is into the details, and Kevin Yee has covered the coolest of all those details. It’s the second edition of Walt Disney World: Hidden History by Kevin Yee, and it’s a valuable addition to any Disney fan’s library. As someone who has spent scores of years studying all things Disney, I was shocked at how … Read more