Disney’s Hollywood Studios: Rumors and Additions

Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed under the new TCM sponsorship. That includes new display cases with costuming and props from a very … Read more

Visa Abuse at Disney

New York Times is reporting that Disney has cancelled the layoffs of some 35 technology employees at Disney/ABC in the New York and Burbank offices. Earlier, those employees were replaced by offshore workers who had been brought to the U.S. on H-1B working visas.  Now those employees are back at work “until further notice.” All of this … Read more

Know Their Name

Know Their Name

By your host, J. Jeff Kober There’s something powerful about learning the names of your customers, and more importantly, getting to know them. This came to my attention when one day when we had George Miliotes talk to one of our business groups about best practices in world-class companies. George, along with chef Cliff Pleau, co-founded Disney’s California … Read more

Review: Walt Disney World Hidden History by Kevin Yee

Disney is into the details, and Kevin Yee has covered the coolest of all those details. It’s the second edition of Walt Disney World: Hidden History by Kevin Yee, and it’s a valuable addition to any Disney fan’s library. As someone who has spent scores of years studying all things Disney, I was shocked at how … Read more

More MyMagic+ Coming

In the recent third quarter report for 2014, Bob Iger discussed MyMagic+, mentioning that “half of the guests now use Magic Bands, and 90% rate it as ‘excellent’ or ‘very good’.” First of all, I always tell my clients that ‘very good’ means ‘very little’. The only data that is worthwhile is ‘excellent’. That’s because when … Read more

Disney’s Hollywood Studios: From Show Biz to Your Biz

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I am so very excited to announce today my newest book, Disney’s Hollywood Studios: From Show Biz to Your Biz, published by Theme Park Press. I’m thrilled that it’s available in time for this week’s 25th silver anniversary … Read more

How Well is Disney’s MyMagic+ Doing?

The other day I asked the question, “How well is Disney doing?” Today I ask the question, “How well is Disney’s MyMagic+ doing?” From the conference call Bob Iger and Jay Rasulo hosted last week for the 1st quarter results, we have a very interesting response to that question. The question posed was: “Can you … Read more

How Successful Is Disney?

This past week, Disney released its first quarter results ending on December 28, 2013. This, plus the annual report of 2013, suggests that the results are…well…fantasmic! Every facet of the organization is doing well. Here’s a summary of what’s going well: 1. The box office is hot–in particular due to the success of Frozen, Thor, … Read more

Announcing the 2nd Edition of “The Wonderful World of Customer Service at Disney”

I’m very excited to announce the 2nd edition of The Wonderful World of Customer Service at Disney. When the first edition of The Wonderful World of Customer Service at Disney came out, my rationale for writing the book came from the fact that I didn’t feel anyone was really telling people what customer service was really all … Read more