No Waiting at Disney with iWatch

By J. Jeff Kober What if a billion fixed your customer’s biggest complaint? And it also made you money, reduced labor, and created greater guest satisfaction? Call it Next Gen, My DisneyExperience or MagicPlus. Disney’s been working on a high-tech project that’s about to be released in a major way over the weeks, months and … Read more

Big Thunder Mountain: “The Wildest Line in the Wilderness!”

There is no question that Big Thunder Mountain is one of the Magic Kingdom’s most popular attractions at Walt Disney World–if not the most popular. It represents so much of what Disney does well–a fun coaster attraction set in the theme of canyons found in southern Utah. It’s pure western charm and folklore and yet … Read more

Disney’s NextGen Next Step: Story Maker Installation

There is a lot of buzz going around with respect to Disney NextGen, My Magic+ and other interactive elements that are going into the Disney Parks. Much of it has to do with My Disney Experience website and mobile app along with the wrist bands that, among other things, serve as a room key, theme … Read more

New! Lessons From Epcot: In Leadership, Business & Life

I’m very excited about my newest book, Lessons From Epcot: In Leadership, Business & Life. Available as an iBook, Walt Disney’s greatest vision, Epcot, comes alive with powerful best-in-business and best-in-life insights. Originally available as an app, it is dedicated more than ever to being a showcase for new ideas, filled with stories, examples, and … Read more

Revisiting The Walt Disney World Scorecard

Earlier this week Kevin Yee wrote an extensive piece about the challenges facing Walt Disney World. Most responses agree wtth what Kevin has written. I think Kevin is articulate and a better writer than I will ever be. I also wish I could come up with some of the clever statements he does like the … Read more

2012: Disney Parks Biggest Year

Walt said the “Disneyland will never be complete as long as there was imagination left in the world.” Since the mighty Matterhorn addition in 1959, Disney parks have been adding in a major way. Take a look at those biggest additions made over the years. Then take a look at 2012. It may well be … Read more