Pirates of the Caribbean

Disney at Work Podcast #5: Celebrating Pirates of the Caribbean Around the World

Pirates of the Caribbean opened this week fifty years ago.  We are celebrating this amazing attraction by visiting its counterparts around the world, and looking at the lessons learned from each. Join us on this podcast as we celebrate Pirates of the Caribbean around the world.  You can find the link on iTunes, SoundCloud, or TuneIn. Disneyland … Read more

Perspectives for 2017 From Walt Disney

Happy 2017! A new year offers an opportunity to reflect about our accomplishments, and to think about the year ahead. One of my Christmas gifts this year is a copy of Jim Korkis’s new book, Walt’s Words: Quotations of Walt Disney with Sources! I’ve had other Disney-produced publications that shared any number of quotations by Walt … Read more

Walt Disney With Jane Goodall

Well, kind of. I’ll explain in a minute. This weekend, in commemoration of Earth Day, Disney’s Animal Kingdom hosted Dr. Jane Goodall in celebrating the launch of the Disney Conservation Fund’s “Reverse the Decline, Increase the Time” initiative. Disney is working with the Jane Goodall Institute to help protect great apes in the wild and … Read more

Do You Know Who Created The Grand Canyon Mural?

That was the question asked by a friendly Cast Member as I was trying to get a bite to eat the other night over at Disney’s Contemporary Resort. It is one of the largest iconic pieces found on Walt Disney World, stretching to 90 feet high. Standing at the Contempo Cafe, I was admiring the nuances … Read more

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Cleanliness Begets Cleanliness

A recent poll by Shanghai Daily showed that over 1 in 4 readers were concerned about the potential misbehavior of other guests when in the park. Their concern is that it might not end up being the “happiest place on earth” after all. One person noted…”it will be the same old story, Chinese people have no manners … Read more

Don’t Break the Magic

I was on the Disney Magic last week capturing new stories to share–and believe me–I have wonderful stories to share. The cruise did not disappoint–the Disney Magic is Magical. I have one particular experience I want to share with you: One of the most magical experiences was the new Tangled show–perhaps one of the best shows Disney … Read more

Model Guest Service Excellence

When I was at the Disney Institute, we had a special visit made by Dick Nunis. Our leader, Valerie Oberle, had worked closely with Dick over the years, and she invited Dick to come and share his insights on providing great customer service. I heard him share the following story, one I have heard many … Read more

Facing an Uncertain Future at the Tower of Terror

Lessons From the Tower of Terror Are Just a Part of the Insights From My New Book, Disney’s Hollywood Studios: From Show Biz to Your Biz This week is the 25th Silver Anniversary of Disney’s Hollywood Studios. In tribute to this remarkable park, we’re capturing some of the amazing details many guests never see. This … Read more

Disney’s Hollywood Studios: From Show Biz to Your Biz

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I am so very excited to announce today my newest book, Disney’s Hollywood Studios: From Show Biz to Your Biz, published by Theme Park Press. I’m thrilled that it’s available in time for this week’s 25th silver anniversary … Read more